DELTA SERVICE
Representation services for airlines at airports
Know that you can trust the service of your passengers and aircraft to a competent and experienced company with low overheads which will positively affect your final profit
INTRODUCTION
Delta Service Company was founded in 2018 to provide representative services to airlines operating at Sheremetyevo Airport, and since then it has been the most dynamically developing company on the market.
We systematically establish cooperation with all airport services, select qualified personnel and constantly train our staff.
Over the years, we have managed to assemble and train a team of young, energetic employees working under the guidance of experienced professionals who have been serving the largest airlines that are market leaders, such as Lufthansa, KLM, American Airlines and Etihad Airways.
We systematically establish cooperation with all airport services, select qualified personnel and constantly train our staff.
Over the years, we have managed to assemble and train a team of young, energetic employees working under the guidance of experienced professionals who have been serving the largest airlines that are market leaders, such as Lufthansa, KLM, American Airlines and Etihad Airways.
BENEFITS WITH OUR SERVICE
High quality service
Our company has implemented a quality control system and conducted an ISO 9001 certification procedure
Minimizing your operating costs
Efficient service that assists with minimizing your operating costs at the airport
Ability to offer additional services
Thanks to our service, you can significantly expand the list of services provided to passengers of your airline at the airport
Relationship with government authorities
The experience of our employees will allow us to build clear and transparent relations with government authorities at the airport
▪24/7 airline support
We work for you 24 hours 7 days a week
One flight - one agent
One agent capability for handling routine aircraft and passenger services
Timely notification
Our employees constantly monitor the status of flight maintenance and promptly inform airlines about the passage of service stages
Competitive prices
Competitive prices with the ability to select and pay only for the level of service required
Services provided
We provide our services in Moscow (Sheremetyevo Airport), St. Petersburg, Krasnoyarsk, Sochi, Irkutsk, Vladivostok both on a regular basis and in case of an emergency landing of an aircraft.
Organization and control of ground maintenance for aircraft
We help to conclude contracts with all airport services and monitor the quality of their obligations to service the aircraft and passengers on your flights.
Interface with customs and immigration authorities
We issue and submit to the customs and border authorities a complete set of flight documentation, obtain the appropriate permits for the departure of the aircraft, and also successfully solve the problems arising in the process of registration.
Check-in and boarding/off-loading control of passengers
We instruct employees at the check-in before each flight, are constantly present and advise them on passport and visa issues. We also serve passengers during flight delays, as well as during landings at alternative airports.
Ticket and baggage payment services
We accept payments from passengers for the carriage of additional baggage and other airline services.
Airline information
Our most important task is to inform the airline about the progress of work on preparing the aircraft for departure.
Claims handling and other services upon request
We thoroughly analyze all the airline's claims, find out their causes and eliminate the possibility of their occurrence in the future. In the same way, we work out all claims from your passengers.
Sale of cargo transportation
Another way to increase your final profit is to sell cargo transportation on your flights from Russia. Appointing our company as General Agent for the sale of freight transportation (GSA) from Russia will get you access to our accumulated client base and an experienced sales team which will allow you to expand your current market.
Our mission
Delta Service is a specialized operator based at Sheremetyevo Airport providing representative services for the airlines since 2018. By creating strategic interaction with airport services and authorities, we are able to provide high standards of service and on schedule operations thus saving you money. We invite all airlines based or planning to operate flights at Sheremetyevo Airport or at the other airports listed below that we service, to get acquainted with us and to learn how we can be of service to you.
Our clients
In 2018, we started our work with our first client – China Eastern Airlines. Now we serve more than 300 flights per month and have a client list of more than 30 airlines.
International airport Sheremetyevo
Hotel Radisson Blu
Hotel Radisson Blu
Our office is located in room M-41 on the 6th floor
Phone: +7 968 415 08 88
E-mail: maslennikova@deltasvo.ru
For general issues contact:
Phone: +7 968 415 08 88
E-mail: maslennikova@deltasvo.ru
For service questions contact:
Ekaterina Chervyakova,
Development and Quality
Control Manager
Mob.: 7 965 243 07 77
E-mail: tcherviakova@deltasvo.ru
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